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Reservations:
You may call Noble Transit at 260-347-4226 or Toll-free at 1-866-872-6778 between
8:00 A.M. and 3:30 P.M. Monday through Friday to make a reservation.
Make your reservation as early as possible, but no later
than 48 hours before you wish to ride.
All new riders must provide information for a resgistration
form for ridership reporting purposes. If your trip is out of the county, please call the Friday before you want to
go or as soon as possible.
Noble Transit operates on a demand-responsive system, which means all reservations
are made on a first come-first serve basis.
When making a reservation, you need to schedule a time
for your return trip. Waiting until the last minute to schedule your return trip could result in a long wait.
The dispatcher will need the following information:
1. Your name
2. Your pick-up address
3. Your telephone number
4. Time of your schedule appointment
5. Where you will be going (include phone number and street address of your
destination, if possible)
6. Time you want to be picked up for your return trip
7. Date of birth
8. Whether you use a wheelchair or mobility device
9. Dimensions of the wheelchair
10. Whether anyone else will be riding with you
If there are no openings for the time requested you may be offered an alternate
time, as close as possible to the original time you requested.
If there are no openings for the day and time requested, please feel free to call
Noble Transit at a later time to ask if there have been any cancellations. REMEMBER: The sooner you
call the better your chance of getting a ride when you need one!
It is Noble Transit's goal to provide the greatest number of passengers with prompt,
efficient, friendly service. Following are way you may help us serve you: In order to ensure the vehicle will
be on time for other passengers, the driver cannot make unscheduled stops. If other passengers
need to get on or off before your stop, it may be necessary for you to temporarily move. Please
do not change seats unless instructed to do so by the driver.
A passenger may not refuse to ride with other passengers.
If there is a re-occuring problem with another passenger, please call 260-347-4226.
Because you will probably share a vehicle with other passengers, we suggest that
when you schedule your trip:
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Allow at least one hour to reach your destination.
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Allow for time spent picking up and dropping off other passengers before reaching
your destination.
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Be prepared for delays due to traffic or bad weather.
Please be ready to be picked up 20 minutes before
your scheduled time. We make every effort to be prompt as possible, however, we maybe 5 minutes earlier or
later than your scheduled time.
If the van has still not arrived 15 minutes after the
scheduled time, please call 347-4226.
To ensure that we stay on schedule, the drivers are required to wait
only 5 minutes for a passenger then go on to their next pick up.
Please note: The NTS service is a curb-to-curb service.
However, it is a shared transportation service, not a taxi.
HOW CAN WE ACCOMMODATE YOU?
- Up to 4 carry-on packages are welcomed with a combined weight of no more than 50 pounds. Packages cannot
be larger than the immediate area around your seat, so as not to incovenience other passengers. No hazardous
packages can be transported. The driver can only assist with loading and unloading of packages
between the vehicle and the door. Our drivers are not allowed to enter any residence.
- It is our goal to proved the greatest number of passengers with prompt, efficient, friendly service.
Therefore, we are unable to honor specific requests for the following: drivers, seats,
vehicles and routes with certain passengers
NEED A RIDE TO WORK OR FOR CHILD CARE?
It is possible to have regularly scheduled trips such as to work. Just call
the NTS office at 347-4226 and set up your schedule.
INFANT TO 5 YEAR-OLD CHILDREN.
An adult must accompany childred under the age of 5. You must reserve space
for children when scheduling your trip. Indiana State Law requires that as of July 1, 2005 that all childred ride
properly fastened by a child restraint, which can include a belt-positioning booster seat, until their 8th birthday.
It is the parents responsibility to provide a child safety seat.
COMPANIONS
If you have a personal attendant, he/she may ride with you at no additional cost
if you arrange this with Noble Transit scheduling. NOTE: Personal care attendants must have the same origin and destination
as the passenger that they are accompanying.
Friends or relatives traveling with you are considered traveling companions, and
must be scheduled in advance. Failure to do so may result in the attendant or companions being unable to ride with you
if seats are unavailable. Companions (for shopping trips) who are riding from the same pick-up point and to the same
destination will not be charged.
Guide dogs and other service animals are allowed to accompany you, if such a need
is brought to Noble Transit's attention at the time of the scheduling of the trip.
Scooters are allowed but passengers must ride in a van seat and may
not be transported on the scooters.
THE NOBLE TRANSIT SYSTEM
IS A MEDICAID PROVIDER.
CANCELLATIONS:
To cancel a reservation, please call 260-347-4226 or toll-free 1-866-872-6778.
Cancellations should be made as soon as possible but no later than 12 hours before
your scheduled pick-up time. This policy allows for illness or other events beyond your control that require last minute
changes in plans without penalty. If your reservation is not canceled before the driver is dispatched, you will be charged
for an unnecessary trip. Senior Transit patrons (60 and older) will not be expected to pay for a late cancellation;
however, repeated late cancellations may result in suspension of services. Passengers repeatedly canceling without a
12 hour notice may risk losing future trip scheduling privileges. Please be courteous to our other passengers and cancel
as soon as possible so someone who is waiting for a trip can be scheduled in your place.
NO SHOW-NO CALL-NO RIDE
A "no show" occurs when a driver shows up for your scheduled ride and
you do not! So that our passengers reach their destinations on time, drivers are only permitted to wait
5 minutes after your scheduled pick up time. Passengers who miss their rides or fail to call to cancel will be required
to pay $5 for their "no show". Non-payment may result in suspension of services. Senior Transit patrons (60 and
older) will not be expected to pay for a no-show, however, repeated no-shows may result in suspension of services. Any
other scheduled trips will be cancelled unless we get a call from you.
Suspension: Three (3) late cancellations or
no-shows within a thirty (30) day period may result in suspension of services for thirty (30) days.
Fares:
Please call Noble Transit for your fare schedule. Fares are "paid" by either
presenting a van pass purchased in advance or by cash. If fares are to be paid in cash, the fare must be tendered in
exact cash as the driver does NOT carry cash and cannot make change. As an approved Medicaid Provider, we will take
care of the billing Mediciad. However, if you are a walk-on, you must pay a 50 cent co-payment.
Fares for Noble Transit Passengers are:
Persons age 60 and over are donation only within Noble County. Riders over
60 traveling out of the county will be charged according to under 60 rates listed below.
Persons under age 60 will pay:
$3.00 for one-way rides per person inside the city limits.
$5.00 for one-way rides per person of 1-10 miles.
$9.00 for one-way rides per person of 11-20 miles.
Trips over 20 miles are $1.50 per mile.
PLEASE HAVE EXACT CHANGE.
PLEASE REMEMBER:
You may ride from any origin in the Noble Transit Service area for any legal purpose
as long as a reservation has been made. The driver is required to collect the fare or a ticket from you prior
to departure. Transit riders age 60 and older are not required, by law, to pay an in-county fare. However,
donations are encouraged, if possible, to help support the senior transit. Any one UNDER 60 years, please have
exact change ready, unless you have a pre-paid trip ticket. Prior to departure the driver will ask you to fasten your
seat belt/shoulder strap.
AFTER HOUR TRIPS:
$30 per trip from Parkview Noble Hospital only.
Monday thru Friday 4pm to 10 pm
Saturday & Sunday 10am to 10pm
HOLIDAYS
BECAUSE WE LOVE OUR DRIVERS AND STAFF WE WILL BE CLOSED ON THE FOLLOWING HOLIDAYS:
New's Year's Day
Easter Sunday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
BECAUSE WE LOVE OUR PASSENGERS, WE WILL BE OPEN ALL OTHER HOLIDAYS.
LOST ITEMS
Noble Transit is NOT responsible for lost, stolen, or damaged items. To
check on a lost item, please feel free to call us at 260-347-4226 or 1-866-872-6778.
Need a Ride? Call 347-4226 or
1-866-872-6778
TTY Relay System
1-800-743-3333
Noble County Council On Aging & Noble
Transit
111 Cedar Street
Kendallville, Indiana 46755
260-347-4226
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