WHOM TO CALL?

Reservations?   Cancellations?   Complaints?

Call 347-4226 or toll-free 1-866-TRANSRV (1-800-872-6778), or TTY Relay System 800-743-3333.

OPERATING HOURS

Monday-Friday 5a.m.-5p.m.

After Hours from Parkview Noble Hospital only, Monday-Friday, 4p.m.-10p.m. and Saturday and Sunday 10a.m.-10p.m. The cost is $30 per trip.

RESERVATION HOURS:

Monday-Friday 8a.m.-3:30p.m.

Noble Transit operates under the Older Americans Act Senior Transportation Service with a grant from Aging & In-Home Services. Riders age 60 and older may ride to medical appointments and pharmaceutical trips for a donation. Non medical trips will be charged a trip fare.

RESERVATIONS

HOW DO I MAKE A RESERVATION?

You may call Noble Transit at 260-347-4226-or toll-free at 1-866-872-6778 between 8:a.m. and 3:30 p.m. Monday through Friday to make a reservation.

Make your reservation as early as possible, but no later than 24 hours before you wish to ride.

All new riders must provide information for a registration form for ridership reporting purposes.

If your trip is out of the county, please call the Friday before you want to go or as soon as possible.

Noble Transit operates on a demand-responsive system, which means all reservations are made on a first come-first serve basis.

When making a reservation, you need to schedule a time for your return trip. Waiting until the last minute to schedule your return trip could result in a long wait.

WHEN MAKING A RESERVATION, PLEASE BE READY TO PROVIDE:

· Your name

· Your pick-up address

· Your telephone number

· Time of your scheduled appointment

· Where you will be going (include phone number and street address of your destination, if possible)

· Time you want to be picked up for your return trip

· Whether you use a wheelchair or mobility device

· Dimensions of wheelchair

· Whether anyone else will be riding with you

If there are no openings for the time requested you may be offered an alternate time, as close as possible to the original time you requested.

If there are no openings for the day and time

requested, please feel free to call Noble Transit at a later time to ask if there have been any cancellations. REMEMBER: The sooner you call the better your chance of getting a ride when you need one!

CHANGING RESERVATIONS

NOTE: Changes to a reservation should be made before 3:00p.m. the day before your trip. There is no guarantee; that changes after this time can be accommodated.

HOW DO I CANCEL A RESERVATION?

To cancel a reservation, please call 269-347-4226 or toll-free 1-866-872-6778, or TTY  Relay System at 800-743-3333.

Cancellations should be made as soon as possible, but no later than 12 hours be fore your scheduled pick-up time. This policy allows for illness or other events beyond your control that require last minute changes in plans without penalty. If your reservation is not canceled before the driver is dispatched, you will be charged for an unnecessary trip. Senior Transit patrons (60 and older) will not be expected to pay for a late cancellation; however, repeated late cancellations may result in suspension of services. Passengers repeatedly cancelling without a 12 hour notice may risk losing future trip scheduling privileges. Please be courteous to our other passengers and cancel as soon as possible so someone who is waiting for a trip can be scheduled in your place.

NO SHOW-NO CALL-NO RIDE

A “no show” occurs when a driver shows up for your scheduled ride and you do not! So that our passengers reach their destinations on time, drivers are only permitted to wait five minutes after your scheduled pick up time. Passengers who miss their rides or fail to call to cancel will be required  to pay $5 for their “no show”. Non-payment may result in suspension of services. Senior Transit patrons (60 and older) will not be expected to pay for a no-show, however repeated no-shows may result in suspension of services. Any other scheduled trips will be canceled unless we get a call from you.

Late Cancellation: A late cancellation occurs when a rider fails to cancel the appointment for pick-up at least twelve (12) hours before the scheduled pick-up time. If your reservation is not canceled before the driver is dispatched, you will be charged $5 for an unnecessary trip. Senior transit patrons (60 and older) will not be expected to pay for a late cancellation however, repeated late cancellations may result in suspension of services. After services are suspended, any other scheduled trips will be canceled for the duration of  the suspension.

This policy allows for an illness or other events beyond your control that require last minute changes in plans without penalty.

Trips missed by an individual for reasons beyond his/her control (including, but not limited to trips which are missed due to doctor’s office canceling an individual’s appointment with less than twelve (12) hours notification)

shall not be charged to the individual. NTS reserves the right to verify such a cancellation with the medical provider.

Suspension: Repeated late cancellations, cancels at the door, or no-shows may result in suspension of services.

GETTING THERE ON TIME

It is Noble Transit’s goal to provide the greatest number of passengers with prompt, efficient, friendly service. Following are ways you  may help us serve you:

· In order to ensure the vehicle will be on time for other passengers, the driver cannot make unscheduled stops.

· If other passengers need to get on or off before your stop, it may be necessary for you to temporarily move.

· Please do not change seats unless instructed to do so by the driver.

· A passenger may not refuse to ride with other passengers. If there is a reoccurring problem with another passenger, please call 260-347-4226.

Because you will probably share a vehicle with other passengers, we suggest that when you schedule your trip:

· Allow at least one hour to reach your destination.

· Allow for time spent picking up and dropping off other passengers before reaching your destination.

· Be prepared for delays due to traffic or bad weather.

· Please be ready at least 20 minutes before your vehicle is scheduled to arrive. All passengers boarding at that stop should meet the vehicle when it arrives.

· The vehicle can wait only 5 minutes.

HOW TO RIDE

HOW DO I RIDE NOBLE TRANSIT?

Riding Noble Transit is just like riding any other public transportation system. There is a scheduled arrival time, and you must be ready when the vehicle arrives. The driver is only permitted to wait 5 minutes. There may be additional stops before reaching your destination.

ACCOMMODATIONS

HOW CAN WE ACCOMMADATE YOU?

· Up to 4 carry-on packages are welcome with a combined weight of no more than 50 pounds. Packages cannot be larger than the immediate area around your seat, so as not to inconvenience other passengers. No hazardous packages can be transported. The driver can only assist with loading and unloading of packages between the vehicle and the door. Our drivers are not allowed to enter any residence.

· It is our goal to provide the greatest number of passengers with prompt, efficient, friendly service. Therefore, we are unable to honor specific requests for the following:

     Drivers, Seats, Vehicles, or Routes.

PASSENGER SATISFACTION

WHOM DO I CALL IF I HAVE A QUESTION OR COMPLAINT?

Should you have  questions or complaints about service, please call Noble Transit at 260-347-4226. If a complaint is not resolved to your satisfaction after 3 working days, please call and request to speak to Gregg Parker, the Executive Director.

COMPANIONS

CAN I BRING A TRAVELING COMPANION?

If you have a personal attendant, he/she may ride with you at no additional cost if you arrange this with Noble Transit scheduling. NOTE: Personal care attendants must have the same origin and destination as the passenger that they are accompanying.

Friends or relatives traveling with you are considered traveling companions, and must be scheduled in advance. Failure to do so may result in the attendant or companions being unable to ride with you if seats are unavailable. Companions (for shopping trips) who are riding from the same pick-up point and to the same destination will not be charged.

An adult must accompany children under the age of 5. You must reserve space for children when scheduling your trip. Indiana state law requires that as of July 1 2005 all children ride properly fastened by a child restraint, which can include a belt-positioning

booster seat, until their 8th birthday. It is the parents responsibility to provide a child safety seat.

Guide dogs and other service animals are allowed to accompany you, if such a need is brought to Noble Transit’s attention at the time of scheduling the trip.

Scooters are allowed but passengers must ride in van seats and may not be transported on the scooters.

Fares

Please call Noble Transit for your fare schedule. Fares are “paid” by either presenting a van pass purchased in advance or by cash. If fares are to be paid in cash, the fare must be tendered in exact cash as the driver DOES NOT carry cash and cannot make change. As an approved Medicaid Provider, we will take care of billing Medicaid. However, if you are a walk-on you must pay a 50 cent co-payment.

Fares for Noble Transit are:

Persons age 60 and over are donation only within Noble County for medical and pharmaceutical trips. Riders over 60 riding to non-medical destinations will be charged according to the schedule below.

· 1-5 miles= $4.00

· 6-10 miles=$7.00

· 11-15 miles=$10.00

· 16-20 miles=$13.00 

· Trips over 20 miles are $1.50/mile.

 · A ticket may be purchased for $30 dollars which will give a savings of $1/ride.

· Parkview Noble After Hours are $30/trip.(Trip must originate from Parkview Noble Hospital).

 PLEASE REMEMBER:

You may ride from any origin in the Noble Transit service area for any legal purpose as long as a reservation has been made. The driver is required to collect the fare or a ticket from you prior to departure. Please have exact change ready, unless you have a prepaid trip ticket. Prior to departure the driver will ask you to fasten your seat belt/shoulder strap.

NON– PAYMENT OF BILLS

Bills are due upon receipt. Please contact the office to make payment arrangements if necessary. Non-payment may result in suspension of services.

HOLIDAYS

We will be closed on the following holidays:

· New Year’s Day

· Easter Sunday

· Memorial Day

· Independence Day

· Labor Day

· Thanksgiving Day

· Christmas Day

We will be open all other Holidays.

PASSENGER CONDUCT

It is the policy of Noble Transit to provide the safest and most efficient service to all Noble Transit passengers and to meet the requirements of the Americans with Disabilities Act of 1990. Noble Transit must rely on certain guidelines that ensure quality service for all Noble Transit passengers.

Passengers who abuse these guidelines can adversely affect the Noble Transit community transportation system as a whole.

For the safety and comfort of all Noble Transit passengers, Noble Transit has established the following policy that addresses instances when a passenger’s conduct may adversely affect others using Noble Transit.

UNSAFE CONDUCT: Any act which creates the potential for injury or other risk to any passenger, driver, or the general public.

ABUSIVE CONDUCT: Any disruptive or intrusive act toward any passenger, driver, or the general public. This includes but is not limited to any acts that are generally offensive, invading the private rights of others, or touching another person in a rude, insolent, or angry manner. Eating, drinking, chewing tobacco, smoking are not permitted.

Passengers may not operate any audio or visual equipment that infringes upon other passenger’s comfort or safety or impairs the driver’s ability to transport passengers safely. Examples include the following: audio/visual devices without headsets, portable video games that have sound effects, etc.

CONSEQUENCES OF UNSAFE OR ABUSIVE MISCONDUCT

The following accelerating suspension schedule will be observed as disciplinary action for unsafe of abusive misconduct:

1. A first offense within a one-year period shall result in suspension of service up to 30 days.

2. A second offense within a one-year period shall result in suspension of service up to 60 days.

3. A third offense within a one-year period shall result in suspension of services for up to one year.

UNINTENTIONAL MISCONDUCT

· Any act that would qualify as misconduct, but is the direct and immediate consequence of the passenger’s disability, such as abusive language that is the consequence of Tourette’s Syndrome.

· If a passenger commits an act of unintentional misconduct, and he or she has had training in the appropriate behavior, that act will be treated as intentional.

CONSEQUENCES OF UNINTENTIONAL MISCONDUCT

1. A passenger may be required to ride with a personal care attendant.

2. A passenger may be required to undergo behavior modification training.

3. A passenger may be subject to any reasonable accommodation that will ensure the safety of all passengers and drivers.

A. The accommodation may last for a time period sufficient to allow the passenger to learn appropriate behavior.

B.  The accommodations may be ongoing if the behavior is beyond the passenger’s control.

4. We reserve the right to stop service depending on the severity of the offense.

You will be notified in writing before Noble Transit takes any of these steps.

EMERGENCIES

There may be times that Noble County Declares a county-wide emergency. In this case Noble Transit will not operate on that day. Noble Transit reserves the right to not operate on certain roads if they are believed to be unsafe for passengers as well as drivers.

LISTEN TO YOUR LOCAL RADIO STATION, WAWK 1140 AM OR 95.5 FM OR TUNE TO WANE TV CHANNEL 15, FORT WAYNE FOR CANCELLATION OF SERVICES DUE TO WEATHER.

 LOST ITEMS

 Noble Transit is not responsible for lost, stolen, or damaged items. To check on a lost item, please feel free to call 260-347-4226 or 1 866-872-6778.

 Revised 7/5/12