NOBLE TRANSIT SERVES ALL OF NOBLE COUNTY
Noble Transit (NTS) is a public transportation agency
serving Noble County. Most of our vehicles are wheel chair accessible. Noble Transit provides the reservations, scheduling
and operation of this service. Drivers are thoroughly trained in safety and passenger assistance.
would like to welcome you to Noble Transit System’s community transportation. All services are provided without regard
to race, creed, religion, sex, origin, age or disability.
Throughout this guide you will find helpful,
customer friendly information regarding:
Trip Information Cancellations
us at Noble Transit sincerely hope this RIDER’S GUIDE answers any questions you may have. This guide is offered in alternative
formats for the convenience of all our passengers. Should you require additional information, or would like an alternative
format, please do not hesitate to call Noble Transit at 260-347-4226, toll-free 1-866-872-6778,
or TTY Relay System at 800-743-3333.
WHOM TO CALL?
Reservations? Cancellations? Complaints?
Call 347-4226 or toll-free 1-866-TRANSRV (1-800-872-6778),
or TTY Relay System 800-743-3333.
After Hours from Parkview Noble
Hospital only, Monday-Friday, 4p.m.-10p.m. and Saturday and Sunday 10a.m.-10p.m. The cost is $30 per trip.
Noble Transit operates
under the Older Americans Act Senior Transportation Service with a grant from Aging & In-Home Services. Riders
age 60 and older may ride to medical appointments and pharmaceutical trips for a donation. Non medical trips will be charged
a trip fare.
HOW DO I MAKE A RESERVATION?
You may call Noble Transit
at 260-347-4226-or toll-free at 1-866-872-6778 between 8:a.m. and 3:30 p.m. Monday through Friday to make a reservation.
Make your reservation as early
as possible, but no later than 24 hours before you
wish to ride.
All new riders must provide
information for a registration form for ridership reporting purposes.
If your trip is out of the county, please call the Friday before you want to go or as soon as possible.
Transit operates on a demand-responsive system, which means all reservations are made on a first come-first serve basis.
a reservation, you need to schedule a time for your return trip. Waiting until the last minute to schedule your return trip
could result in a long wait.
WHEN MAKING A RESERVATION, PLEASE BE READY TO PROVIDE:
· Your name
· Your pick-up address
· Your telephone
· Time of your scheduled
· Where you will
be going (include phone number and street address of your destination, if possible)
· Time you want to
be picked up for your return trip
· Whether you use
a wheelchair or mobility device
· Dimensions of wheelchair
· Whether anyone
else will be riding with you
If there are no openings for the time requested you may be offered an alternate time, as close as possible to
the original time you requested.
If there are no openings for the day and time
requested, please feel free to call Noble Transit
at a later time to ask if there have been any cancellations. REMEMBER: The sooner you call the better your chance of getting a ride when you need one!
NOTE: Changes to a reservation should be made before 3:00p.m. the day before your trip. There is no guarantee; that
changes after this time can be accommodated.
HOW DO I CANCEL A RESERVATION?
To cancel a reservation, please
call 269-347-4226 or toll-free 1-866-872-6778, or TTY Relay System at 800-743-3333.
should be made as soon as possible, but no later than
12 hours be fore your scheduled pick-up time. This policy allows
for illness or other events beyond your control that require last minute changes in plans without penalty. If your reservation
is not canceled before the driver is dispatched, you will be charged for an unnecessary trip. Senior Transit patrons (60 and older) will not be expected to pay for a late cancellation; however, repeated
late cancellations may result in suspension of services. Passengers repeatedly cancelling without a 12 hour notice may risk
losing future trip scheduling privileges. Please be courteous to our other passengers and cancel as soon as possible so someone
who is waiting for a trip can be scheduled in your place.
NO SHOW-NO CALL-NO RIDE
“no show” occurs when a driver shows up for your scheduled ride and you do not! So that our passengers reach their destinations on time, drivers are only permitted to wait five minutes after your scheduled pick up time. Passengers who miss their rides or fail to call to cancel will be required to pay $5 for their “no show”. Non-payment may result in suspension of
services. Senior Transit patrons (60 and older) will not be expected to pay for a no-show, however repeated no-shows may result
in suspension of services. Any other scheduled trips will be canceled unless we get a call from you.
Cancellation: A late
cancellation occurs when a rider fails to cancel the appointment for pick-up at least twelve (12) hours before the scheduled
pick-up time. If your reservation is not canceled before the driver is dispatched, you will be charged $5 for an unnecessary
trip. Senior transit patrons (60 and older) will not be expected to pay for a late cancellation however, repeated late cancellations
may result in suspension of services. After services are suspended, any other scheduled trips will be canceled for the duration
of the suspension.
This policy allows for an illness or other events beyond your control that require last
minute changes in plans without penalty.
Trips missed by an individual for reasons beyond
his/her control (including, but not limited to trips which are missed due to doctor’s office canceling an individual’s
appointment with less than twelve (12) hours notification)
shall not be charged to the individual. NTS reserves
the right to verify such a cancellation with the medical provider.
Suspension: Repeated late cancellations, cancels
at the door, or no-shows may result in suspension of services.
THERE ON TIME
It is Noble Transit’s goal to provide the greatest number of passengers with prompt, efficient, friendly
service. Following are ways you may help us serve you:
· In order to ensure
the vehicle will be on time for other passengers, the driver cannot
make unscheduled stops.
· If other passengers need to get on or off before your stop,
it may be necessary for you to temporarily move.
· Please do not change seats unless instructed to do so by the
· A passenger may not refuse to ride with other passengers. If there is a reoccurring problem with another passenger,
please call 260-347-4226.
Because you will probably share a vehicle
with other passengers, we suggest that when you schedule your trip:
· Allow at least
one hour to reach your destination.
· Allow for time
spent picking up and dropping off other passengers before reaching your destination.
· Be prepared for
delays due to traffic or bad weather.
· Please be ready at least 20 minutes before your vehicle is
scheduled to arrive. All passengers boarding
at that stop should meet the vehicle when it arrives.
· The vehicle can
wait only 5 minutes.
HOW TO RIDE
DO I RIDE NOBLE TRANSIT?
Transit is just like riding any other public transportation system. There is a scheduled arrival time, and you must be ready
when the vehicle arrives. The driver is only
permitted to wait 5 minutes. There may be additional
stops before reaching your destination.
CAN WE ACCOMMADATE YOU?
· Up to 4 carry-on
packages are welcome with a combined weight of no more than 50 pounds. Packages cannot be larger than the immediate area around
your seat, so as not to inconvenience other passengers. No hazardous packages can be transported. The driver can only assist with loading and unloading of packages between
the vehicle and the door. Our drivers are
not allowed to enter any residence.
· It is our goal
to provide the greatest number of passengers with prompt, efficient, friendly service. Therefore, we are unable to honor specific
requests for the following:
Drivers, Seats, Vehicles, or Routes.
WHOM DO I CALL IF I HAVE A QUESTION OR COMPLAINT?
Should you have questions
or complaints about service, please call Noble Transit at 260-347-4226. If a complaint is not resolved to your satisfaction after 3 working days, please call and
request to speak to Gregg Parker, the Executive Director.
CAN I BRING A TRAVELING COMPANION?
If you have a personal attendant, he/she may ride with you at no additional cost
if you arrange this with Noble Transit scheduling. NOTE: Personal care attendants must have the same origin and destination
as the passenger that they are accompanying.
Friends or relatives traveling with you are considered traveling companions,
and must be scheduled in advance. Failure to do so may result in the attendant or companions being unable to ride with you
if seats are unavailable. Companions (for shopping trips) who are riding from the same pick-up point and to the same destination
will not be charged.
adult must accompany children under the age of 5. You must reserve space for children when scheduling your trip. Indiana state
law requires that as of July 1 2005 all children ride properly fastened by a child restraint, which can include a belt-positioning
booster seat, until their 8th birthday.
It is the parents responsibility to provide a child safety seat.
Guide dogs and
other service animals are allowed to accompany you, if such a need is brought to Noble Transit’s attention at the time
of scheduling the trip.
Scooters are allowed but passengers must ride in
van seats and may not be transported on the scooters.
Please call Noble Transit for your fare schedule. Fares are “paid”
by either presenting a van pass purchased in advance or by cash. If fares are to be paid in cash, the fare must be tendered
in exact cash as the driver DOES NOT carry cash and cannot make change. As an approved Medicaid Provider, we will take care
of billing Medicaid. However, if you are a walk-on you must pay a 50 cent co-payment.
Fares for Noble Transit are:
Persons age 60 and over are donation only within Noble County for medical and
pharmaceutical trips. Riders over 60 riding to non-medical destinations will be charged according to the schedule below.
· 1-5 miles= $4.00
· 6-10 miles=$7.00
· 11-15 miles=$10.00
· 16-20 miles=$13.00
· Trips over 20 miles are $1.50/mile.
· A ticket may be purchased
for $30 dollars which will give a savings of $1/ride.
· Parkview Noble After Hours
are $30/trip.(Trip must originate from Parkview Noble Hospital).
You may ride from any origin in the Noble Transit service area for
any legal purpose as long as a reservation has been made. The driver is required to collect the fare or a ticket from you
prior to departure. Please have exact change ready, unless you have a prepaid trip ticket. Prior to departure
the driver will ask you to fasten your seat belt/shoulder strap.
NON– PAYMENT OF BILLS
Bills are due upon receipt. Please contact the office to make payment arrangements
if necessary. Non-payment may result in suspension of services.
We will be closed on the following holidays:
· New Year’s Day
· Easter Sunday
· Memorial Day
· Independence Day
· Labor Day
· Thanksgiving Day
· Christmas Day
We will be open all other Holidays.
It is the policy of Noble Transit to provide the safest and most efficient service to all Noble
Transit passengers and to meet the requirements of the Americans with Disabilities Act of 1990. Noble Transit must rely on
certain guidelines that ensure quality service for all Noble Transit passengers.
Passengers who abuse these guidelines can adversely affect the Noble Transit community transportation
system as a whole.
For the safety and comfort of all Noble Transit passengers, Noble Transit has
established the following policy that addresses instances when a passenger’s conduct may adversely affect
others using Noble Transit.
Any act which creates the potential for injury or other risk to any passenger, driver, or the general public.
CONDUCT: Any disruptive or intrusive act toward
any passenger, driver, or the general public. This includes but is not limited to any acts that are generally offensive, invading
the private rights of others, or touching another person in a rude, insolent, or angry manner. Eating, drinking, chewing tobacco,
smoking are not permitted.
may not operate any audio or visual equipment that infringes upon other passenger’s comfort or safety or impairs the
driver’s ability to transport passengers safely. Examples include the following: audio/visual devices without headsets,
portable video games that have sound effects, etc.
CONSEQUENCES OF UNSAFE OR ABUSIVE MISCONDUCT
The following accelerating suspension schedule will be observed as disciplinary action for unsafe
of abusive misconduct:
1. A first offense within a one-year period shall result in suspension of service up to 30 days.
2. A second offense
within a one-year period shall result in suspension of service up to 60 days.
3. A third offense
within a one-year period shall result in suspension of services for up to one year.
· Any act that would qualify as misconduct, but is the direct and immediate consequence of the passenger’s
disability, such as abusive language that is the consequence of Tourette’s Syndrome.
· If a passenger commits an act of unintentional misconduct, and he or she has had training in the appropriate
behavior, that act will be treated as intentional.
CONSEQUENCES OF UNINTENTIONAL MISCONDUCT
passenger may be required to ride with a personal care attendant.
passenger may be required to undergo behavior modification training.
3. A passenger may be subject to any reasonable accommodation that will ensure the safety of all passengers
A. The accommodation may last for a time period sufficient to allow the passenger to learn appropriate behavior.
B. The accommodations
may be ongoing if the behavior is beyond the passenger’s control.
reserve the right to stop service depending on the severity of the offense.
be notified in writing before Noble Transit takes any of these steps.
may be times that Noble County Declares a county-wide emergency. In this case Noble Transit will not operate on that day.
Noble Transit reserves the right to not operate on certain roads if they are believed to be unsafe for passengers as well
TO YOUR LOCAL RADIO STATION, WAWK 1140 AM OR 95.5 FM OR TUNE TO WANE TV CHANNEL 15, FORT WAYNE FOR CANCELLATION OF SERVICES
DUE TO WEATHER.
Transit is not responsible for lost,
stolen, or damaged items. To check on a lost item, please feel free to call 260-347-4226 or 1 866-872-6778.